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Innovation in the Call Center Space

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Crexendo offers an integrated call center product that changes the way customers view call center solutions.  Typically in the marketplace, call center products are offered as an add-on with premium prices ranging up to $30-$150 monthly per user.

Crexendo’s call center solution innovates in the space where companies find themselves dealing with an informal call center, or a first-time call center.  For these companies, traditional solutions are too complicated and expensive to help businesses with their needs. This is what drives Crexendo to innovate in creative ways.  Essentially, we are expanding the reach for call center functionality through superior design and implementation.

Crexendo uses a triad of 1) integration, 2) price and 3) ease of use as its cornerstone of value creation in an otherwise under served call center market…

1) Unlike most products in the market, our solution for call centers is built natively, from the ground up, as a natural and inseparable piece of every cloud-based phone system we sell.  We designed the call center features to be a natural extension of the phone system itself.

2) We do not charge separately for most call center features, making them extremely accessible to companies who would normally struggle to justify spending in this category of functionality.

3) We go to great lengths to make high-value call center features more usable through simplified setup, configuration and daily use.  Managers can setup a call center in minutes and manage them without any prior experience doing so.

While most companies focus on the complicated enterprise features of larger and more formal call centers, Crexendo continues to break new ground in the young, evolving, and informal call centers that demand a different approach.  We take the most common functionality and make it extremely accessible to small businesses so they can compete in their markets with companies much larger than they are.  The call center features aren’t trivial either.  We offer a full range of functionality built-in at no additional charge.  Highlights include:

  • Skills-based routing
  • Mobility
  • Automated reporting
  • Advanced call handling
  • Integrated call recording
  • Reader board support
  • Admin dashboards
  • Agent dashboards
  • Real-time statistics
  • CRM integration
  • Multi-location support
  • Tiered management

Most people are shocked at how rich the call center features are, knowing that they don’t have to pay a dime extra to use them.  In fact, normal pricing for the entire phone system, including the call center, is lower per user than most call center add-ons in the market.  It’s truly a game changer and rewrites the rules for young companies and up and coming call centers and support teams.  It’s no wonder we earned an Innovation Award in 2016 for our game changing call center software.

If you think it’s time to give your own sales and support teams a huge boost in productivity, or you are simply looking to raise your customer satisfaction levels, give us a call.  We’ll work together to design something fantastic that suits your business perfectly.

Photos courtesy of 123RF

 

Cass Anderson
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Cass Anderson

Director Channel Sales at Crexendo
Cassandra Anderson has an 20-year tenure in the Telecommunication industry.She is the Director of Channel Sales at Crexendo, a cloud communication solution provider.She also serves as a member of CompTIA’s Vendor Advisor Committee.

Her experience includes 11 years at Inter-Tel/Mitel in various roles such as Product Manager, Sales Engineer, Inside Sales Account Manager, and Regional Sales Manager, and two years as a Channel Sales Manager at ShoreTel. Prior to working for a manufacturer, Cassandra spent several years working for a telecom VAR as a customer service rep, installation technician, and sales engineer; selling and installing premise telecom systems.

Outside the office Cassandra is involved in a worldwide speaking and leadership non-profit organization, Toastmasters; and has received her Distinguished Toastmasters award.She previously volunteered at inner-city schools as a reading coach and at church on the multi-media team and as a small-group leader.

Cassandra has a 19-year-old daughter.In her free time, she loves visiting Disneyland, playing games, CrossFit, and going to the movies with her family.
Cass Anderson
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