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Real-Time Information about all calls currently in the queue

Statistics show: Start time of a call (time call entered into the queue), caller name, called number (DID or extension that was used to enter the queue), the state of the call as Call Status, the Duration that the call has been in that state, as well as the Agent Name if the call has been answered by an agent.

Photos courtesy of 123RF

 

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Chris Lott

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Chris Lott has this crazy creative side that motivates him to design websites and write articles. He's a disruptive technologist and is passionate about sales, family, and anything related to technology.
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